At SHOP399PLUS, we are committed to providing our customers with high-quality products and a satisfactory shopping experience. This Product & Replacement Policy outlines our guidelines regarding product quality, replacements, and customer rights.
1. Product Quality
We take pride in the quality of our products. Each item is carefully inspected before shipping. However, if you receive a product that is defective, damaged, or not as described, we will work with you to resolve the issue.
2. Eligibility for Replacement
You may be eligible for a replacement if:
The product is defective or damaged upon arrival.
The item received is not what you ordered (wrong size, color, etc.).
You notify us within 30 days of receiving the product.
3. Requesting a Replacement
To initiate a replacement request, please follow these steps:
Contact Us: Reach out to our customer service team at info@shop399plus.com or call +44-7424208427 within 30 days of receiving your order.
Provide Details: Include your order number, a description of the issue, and any supporting photos (if applicable).
Return Instructions: Our team will provide you with instructions on how to return the defective or incorrect item.
4. Returning Items for Replacement
To be eligible for a replacement, items must be returned in their original condition, unused, and in the original packaging. Please ensure that:
The item is securely packaged to prevent damage during transit.
Any accessories, tags, or labels are included with the return.
5. Replacement Process
Once we receive and inspect the returned item, we will notify you of the status of your replacement request. If approved, we will ship the replacement product to you at no additional cost.
6. Shipping Costs for Replacements
If a replacement is due to a defect or an error on our part, we will cover the shipping costs for the replacement item. If you are returning an item for other reasons, you may be responsible for the return shipping costs.
7. Exchanges for Different Products
If you wish to exchange an item for a different product, please contact our customer service team for assistance. Exchanges are subject to availability and may require additional payment for any price differences.
8. Changes to This Policy
We may update this Product & Replacement Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns regarding this Product & Replacement Policy, please contact us:
