At SHOP399PLUS, we strive to provide our customers with high-quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund Policy carefully to understand your rights and the process for requesting a refund.
1. Eligibility for Refunds
You may request a refund if:
The product is defective or damaged upon arrival.
You received the wrong item.
You are not satisfied with your purchase within 30 days of receiving the product.
2. Non-Refundable Items
Please note that certain items are non-refundable, including:
Gift cards
Downloadable software products
Items marked as final sale
3. Requesting a Refund
To initiate a refund, please follow these steps:
Contact Us: Reach out to our customer service team within 30 days of receiving your order by emailing us at info@shop399plus.com or calling +44-7424208427.
Provide Details: Include your order number, the item(s) you wish to return, and the reason for the refund request.
Return Instructions: Our team will provide you with instructions on how to return the item. You may be required to send the product back to us at your expense.
4. Returning Items
To be eligible for a refund, items must be returned in their original condition, unused, and in the original packaging. Please ensure that:
The item is securely packaged to prevent damage during transit.
Any accessories, tags, or labels are included with the return.
5. Refund Processing
Once we receive and inspect the returned item, we will notify you of the status of your refund request. If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days (typically 5-10 business days).
6. Shipping Costs
Shipping costs are non-refundable, and you will be responsible for paying the return shipping costs. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
7. Exchanges
If you would like to exchange an item for a different size or color, please contact our customer service team for assistance. Exchanges are subject to availability.
8. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us:
